RETURN

Return Policy

Please make sure the item you order is the item you need and the item you receive.

Non-Returnable items:

• Sale Category or items discounted 30% or greater
• Gift Cards
• Hats or Hair Accessories
• Intimates, Tights or Hosiery
• Jewelry
• Personalized or Custom made-to-order items
• Swimwear missing, unattached sanitary liner

Please do not refuse to accept delivery of any shipment. Doing so may result in adding non-refundable additional shipping and restocking costs.

All return requests must be submitted to jowamy within 15 days of receipt. No returned product will be credited without prior return authorization. Any return authorization requested after 15 days will be declined and no refund will be issued.

Please do not return a product without a return authorization.

Please do not return any items directly to the manufacturer. Doing so may result in adding non-refundable charges.

Shipping charges are not refundable.
Shipping charges: As the customer, you are solely responsible for arranging return shipping and all shipping costs associated with the return. Consider using a traceable shipping service (like UPS) or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

Once you receive the tracking information for the return please email that information to service@jowamy.com to expedite the crediting process.

NOTE: Customer must have a person at the delivery location to inspect the ordered products sent via LTL shipment. Any additional shipping/handling fees attributable to refusing or re-delivery may be charged to the customer.

Guidelines for items conditional return:

Item must be in original packaging.
Item must not have been installed or used.
Packaging material (i.e. wrapping, clam shells) must not have been destroyed or broken.
Items must arrive at jowamy undamaged and re-saleable as new.
All returned items will be inspected when received at jowamy. Any items lost, damaged in transit, not in original condition, scratched, missing parts, or not saleable as new will not be eligible for refund!

If these Guidelines are not met the return/refund will be declined or will incur additional re-stocking fees.

Return Process:

Step One
Contact jowamy.com Customer Support by email service@jowamy.com. Please have your sales order or invoice number available at time of contact.

Once we’ve established eligibility, our team will supply you with an RGA (Return Goods Authorization) number (via email).

Step Two
Print the RGA form that when applicable, will need to be included in returned product boxes.

Step Three
Ship your return back to the given address specified by jowamy.com customer service.

Refunds: Upon receipt and inspection of the returned goods (assuming all criteria and guidelines have been met) jowamy will notify you of the approval or rejection of your refund.

Upon approval, your refund will be processed, and a credit will be applied to your credit card or original method of payment (less shipping and restocking fees incurred) within 3-6 business days.

There is often some processing time before a refund is posted.

If you’ve not received your refund within 7-10 business days, please contact us at service@jowamy.com.

Defectives:

If your product is defective, please see our Warranty section for details and instructions.